Privacy Policy

Introduction

At Round Lake Animal Hospital, we are dedicated to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to ensure its security. By using our services, you agree to the terms outlined in this policy.

Information We Collect

  1. Personal Information: We collect personal information such as your name, address, phone number, email address, and payment details when you register as a client, schedule an appointment, or make a payment.

  2. Pet Information: We collect information about your pets, including their name, age, breed, medical history, and treatment records.

  3. Usage Data: When you visit our website, we may collect information about your visit, such as your IP address, browser type, and the pages you accessed. This helps us improve our website and services.

  4. Communication Records: We may keep records of communications with you, including emails, phone calls, and in-person conversations, to ensure quality service and address any concerns or queries.

How We Use Your Information

  1. Providing Services: We use your personal and pet information to provide veterinary services, including consultations, treatments, and medical care.

  2. Communication: We use your contact information to send appointment reminders, health tips, updates, and newsletters. You can opt-out of marketing communications at any time.

  3. Billing and Payments: We use your payment information to process transactions and manage your account.

  4. Improving Services: We analyze usage data to improve our website, services, and customer experience.

Data Security

We implement a variety of security measures to protect your personal information, including:

  1. Encryption: Sensitive information transmitted online is encrypted using secure socket layer (SSL) technology.

  2. Access Controls: Access to personal information is restricted to authorized personnel only.

  3. Regular Monitoring: Our systems are regularly monitored for security vulnerabilities and potential threats.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

  1. Service Providers: We may share information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential.

  2. Legal Requirements: We may disclose information as required by law, such as in response to a subpoena or other legal process.

  3. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

Your Rights

You have the following rights regarding your personal information:

  1. Access: You can request access to your personal information and obtain a copy of it.

  2. Correction: You can request corrections to any inaccurate or incomplete information.

  3. Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

  4. Objection: You can object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Round Lake Animal Hospital